Terms and Conditions

 

Scroll Down

Introduction

This website is owned and operated by Titan Company Limited (henceforth referred as "Titan Company Limited" or "Titan" or "we" or "us" or "our" " titan.co.in" or "TCL" having its registered office at No. 3, Sipcot Industrial Complex, Hosur-635126, Krishnagiri District, Tamil Nadu and its corporate office at No.132/133 Divyashree Technopolis, Off HAL Airport Road, Yamalur Post, Yamalur, Bangalore- 560037, Karnataka, India.

In using the services provided by our website titan.co.inyou are deemed to have accepted the terms and conditions listed below or as may be revised from time to time, which is, for an indefinite period and you understand and agree that you are bound by such terms and conditions till the time you access this website.

Titan Company Limited reserves the right to change these terms and conditions from time to time without any obligation to inform you and it is your responsibility to look through them as often as possible. All rights including copyright, in this website, are owned by Titan Company Limited. Any use of this website or its contents, including copying or storing it in whole or part without the permission of Titan Company Limited is prohibited.

If you have any queries about these terms and conditions or any complaints or suggestions regarding our website, please feel free to write to ecomsupport@titan.co.in or call us on 1800-108-1100 (Timings: 10.00 A.M – 7.00 P.M Indian Standard Time).

Eligibility Criteria

If you are below 18 years of age, you are prohibited to use/purchase/contract from or on this website. Persons who are "incompetent to contract" within the meaning of the Indian Contract Act, 1872 are not eligible to use this website.

Those who choose to access this website from outside India are responsible for compliance with local laws and if to the extent local laws are applicable. In case if any Indian states prohibit direct sale of merchandise from other states and require special documentation to effect such a sale without dual taxation, if we receive an order from such states or to be delivered to such states under such circumstances we retain the right to accept or reject the order.

Pricing And Payment

For orders being shipped within India, the payment can only be accepted in INR. Prices will be MRP and VAT (Value Added Tax)/CST (Central Sales Tax), as applicable.

In case of international credit cards being used for domestic orders, the transaction amount will be converted to INR before the payment is accepted. Currency conversion charges may apply according to your credit card policy. If you have made the payment by International card or foreign bank-issued card then you will be required to send us any government-issued photo Identity proof. For example:
1 Pan card
2 Driving License
3 Passport
4 Voter identification card
5 Postal identification Card (Aadhar)

International Orders

Payments for International Orders are accepted through PayPal gateway either by your PayPal account or by using International credit/debit cards only. For orders being shipped outside India, the payment will be accepted only in US Dollars. For international orders, currency conversion rates will apply according to the prevailing exchange rates on the day of placing the order.

For shipments being sent outside India, Prices will include all the applicable taxes in India and the shipping and handling charges.

For International Orders you will be required to send us government-issued photo Identity proof preferably: 
1 Driving License
2 Passport
NOTE: Indian issued cards will not be accepted for international orders.

Delivery Schedule

We understand that your privacy is important to you and we respect that. We ensure you that Titan maintains complete confidentiality of the details that you have shared with us and will not share it with any third party.

A tentative delivery date/time will be given along with the order confirmation email. The exact delivery date shall be provided as soon as your order is ready for dispatch. Alternatively, registered customers can track their order by clicking Track Order and find the order status.

Your Obligations
  • You have to provide true, accurate, current and complete information about yourself while registration on www.titan.co.in.
  • You should maintain and promptly update registration data to keep it true, accurate, current and complete. If you provide any information that is false, inaccurate, incomplete or not current or if Titan has reasonable grounds to suspect that such information is false, inaccurate, incomplete, not current or not in accordance with this user agreement, we have the right to indefinitely suspend or terminate your membership and refuse to provide you with access to our website.
  • In the event that a non-delivery occurs on account of a mistake by you (i.e. wrong name or address or any other wrong information), any extra cost incurred by Titan for re-delivery shall be claimed from you and you shall bear such expenses.
  • You will provide authentic and true information in all instances where such information is requested of you. Titan reserves the right to confirm and validate the information and other details provided by you at any point of time. Further, Titan also reserves the right to ask for additional information for accepting orders or before making delivery in certain cases. If upon confirmation, your details are found to be false (partially or completely), Titan has the right in its sole discretion to reject the registration and debar you from using the services of www.titan.co.in and or other affiliated websites without prior intimation whatsoever.
  • You confirm that the address at which delivery of the product(s), ordered by you, is to be made is correct and proper in all aspects.
  • Before placing an order you shall check the product description carefully. By placing an order for a product, you agree to be bound by the conditions of sale and invitation to offer included in the item as description.
  • If there is any delay in the delivery caused due to any natural calamity, public holiday or any other unforeseen circumstance, then you shall not hold Titan liable for such delay in the delivery of the product.
  • In case you use International card or foreign bank issued card for payment of domestic order or you have ordered something to be delivered outside India, then you have to provide us any government issued photo identity proof. For example:
  • Pan card 
  • Driving License 
  • Passport 
  • Voter identification card
  • Postal identification Card (Aadhar)
Restriction

Titan reserves the right, at its sole discretion, to limit the quantity/value of the items purchased by you and such other restrictions as may be applicable to orders placed by the same account, the same credit/debit card and also to orders that use the same billing and/ or shipping address. We will provide notification to the customer should such limits be applied. Titan reserves the right at its sole discretion to prohibit sales to anyone as it may deem fit.

Site Security

You are prohibited from violating or attempting to violate the security of this website, including, without limitation:

  • Accessing data not intended for you or logging onto a server or an account which you are not authorized to access;
  • Attempting to probe, scan or test the vulnerability of a system or network or to breach security or authentication measures without proper authorization;
  • Attempting to interfere with service to any other user, host or network , including , without limitation via means of submitting a virus to the site, overloading, flooding, spamming, mail-bombing or crashing
  • Sending unsolicited email, including promotions and/ or advertising of products or services;
  • Forging any TCP / IP packet header or any part of the header information in any email or newsgroup, posting violations of system or network security may result in civil or criminal liability. Titan will investigate occurrences that may involve such violations and may involve, and cooperate with law enforcement authorities in prosecuting users who are involved in such violations. You agree not to use any device, software or routine to interfere or attempt to interfere with the proper working of this site or any activity being conducted on this site. You agree, further, not to use or attempt to use any engine, software, tool, agent or other device or mechanism (including, without limitation, browsers, spiders, robots, avatars or intelligent agents) to navigate or search this site other than the search engine and search agents available on this site and other than generally available third party web browsers (e.g. Microsoft Explorer, Google Chrome, Mozilla Firefox).
Cancellation By Titan Company Limited

There may be certain orders that Titan cannot accept, and therefore, we reserve the right, at our sole discretion, to refuse or cancel any order. Some reasons may include limitation on quantity available for purchase; errors in pricing or product information or certain issues identified by our fraud avoidance department or any other issue which Titan identifies for not accepting the order. We also reserve the right to ask for additional information for accepting orders in certain cases. We will notify you in case your order has been cancelled fully or partially or if any additional information is required to accept your order.

Cancellation by Customer

Once an order is placed, it can only be cancelled before it is shipped to the provided destination. Registered customer can always check the status of their order from Track Order option Track Order option available at www.titan.co.in Once the cancellation request is received, we will initiate the process of refunding the amount to your account via the same payment mode that you had used to make the transaction or through cheque (amount would be refunded through cheque, only in cases where the debit/credit card used by customer while placing the order is not in use). Once the refund process is initiated, you will receive the refund amount directly in your account or through cheque.

NOTE: In the event that the amount has been deducted from your account but the transaction failed, we will refund the amount to your account at the earliest.

Return And Exchange Policy

Titan is committed to ensuring full customer satisfaction with respect to the products available on our website, security & customer assistance. However, if you are not happy with the product, you can choose to return the order.

NOTE: In case of international orders, we do not currently accept any returns or exchange of our products, except for those cases where a defective product has been delivered. You shall return the defective product unused and in the same condition as you received it, in its original packaging, along with the invoice for a refund. You are required to report the defect within 7 days of receipt of the product either by calling us on 1800-108-1100 or writing to us on ecomsupport@titan.co.in . For the refund on the returned defective product please check the section on Refund below.

7- days Return Policy for Domestic orders only

In the unlikely event that the order delivered is in damaged condition, or otherwise, you can return the product unused and in the same condition as you received it, in its original packaging, along with the invoice and get the refund. Our courier partner will collect the order from the address provided by you and will get it back to us.

Return Charges

Domestic Order:

Our courier partner will collect the order from provided address (within India). Customer need not pay any shipping charges to return the product.

How to Initiate the Refund Process?

1. Customers should contact Titan customer support on 1800-108-1100 or write to ecomsupport@titan.co.in within 7 days from the receipt of product.
2. Customers should not return the product before receiving a confirmation mail from Titan about the same.
3. All the products must be returned in their original condition, unaltered and unused. 
4. Provide the invoice/guarantee card into the package for return process. Without the above, returns will not be processed.
5. For jewellery products, an orange lock will be provided inside the Jewellery box for return purposes. Customer has to return the jewellery product in its original package with the box locked with the orange lock. Without compliance of the above, returns will not be accepted by our shipping agent.
6. In case of jewellery product, Titan customer care will call the customer for confirmation on the serial number of the orange lock provided with the jewellery box. Return process for jewellery products cannot be initiated without confirmation of the lock serial number.

NOTE: We shall not entertain any request after 7 days from the date of receipt of the product.

Refund

We shall process the refund once we receive the product. The product must be in unused condition, in its original packaging along with its original tags and invoice, failing which refund may not be possible.

Once the refund process has been initiated, the amount will be directly refunded to your account via the same mode through which the transaction was made or through cheque (amount would be refunded through cheque, only in cases where the debit/credit card used by customer while placing the order is not in use).

In case the customer pays online then amount will be refunded within 7-15 working days from the receipt of returned product(s) at the warehouse of titan.co.in.

Domestic Order:

In case of domestic order (where the product is shipped within India) 100% refund will be made.

In case the customer pays online then the amount will be refunded within 7-15 working days from the receipt of the returned product(s) at the warehouse of Titan.

In case of COD (Cash on delivery i.e. when customer pays in cash once the product is received) the amount can be refunded either through cheque or online transfer as NEFT (National Electronic Fund Transfer). The mode of refund depends on the customer’s choice:

1. If customer provides a cancelled cheque with the returned product then the refund can be made within 7-15 working days & amount will be refunded directly into customer's account through online transfer as NEFT. 

2. If customer doesn't provide any cancelled cheque then amount will be refunded through cheque that will be sent by courier at the address provided by customer at time of registering/placing the order. It may take up to 30 working days.

International Order:

For international orders, currently we do not provide for refund policy. Although, Titan will refund the amount to the customer only under following two circumstances and at the sole discretion of Titan:

1. We will accept the return of only defective product and then subsequently provide for the refund. However, the refund process will be initiated only post inspection and after we get a go ahead from our QA (quality assurance) team. While refunding for the defective product, we will not charge you for shipment (to and fro).
2. We will refund under those circumstances where our logistic partner has been unable to deliver the product, even after repeated efforts due to the customer’s unavailability. Although while making the refund, we will deduct from the amount paid all the costs incurred by Titan like shipment expenses both to and fro, customs paid and any other charges.

Jewellery

We reserve the right to not allow the exchange of jewellery products due to differential that may arise, as no two products will have the exact weight & hence price will differ. Please note that our pricing is calculated using current precious metal and gem prices to give you the best possible value. These prices do change from time to time, owing to the fluctuations in prices of precious metal and gem prices, so our prices will also change.

However, if you choose to cancel the order(before shipment) or return the product because of receiving it in damaged condition, the refund will be made directly to your account or issued by cheque (amount would be refunded through cheque, only in cases where the debit/credit card used by customer while placing the order is not in use).

Prices on our website are subject to change without notice. Please expect that you will be charged the price for the jewellery as it is listed on the day of purchase.

Exchange

We regret to inform that exchange of products is not possible for the products bought from our website. However customer can choose to return the product as mentioned earlier.

Tanishq Exchange Policy

1) Tanishq Jewellery sold through any Tanishq outlet or directly by the company will be accepted for exchange at any Tanishq outlet. Tanishq outlets will honor this Tanishq Exchange Policy (TEP) and no individual discretion in compliance will be permitted.
2) Pieces will be accepted after due examination for defects, weights and originality, including the Tanishq mark (Q).
3) While normal wear and tear is to be expected, no credit may be given to the customer for stone defects (cracks, scratches, replacements, alterations). In extreme cases where the customer insists on exchange of a product with defective stone(s), exchange is only to be done after cautioning the customer that the product has to be dismantled, and the stones removed (at customer’s risk) and returned to customer.

In such cases, the customer must be advised that the value of such damaged stones will be reduced from the value of the refund / exchange. These damaged stones will be returned to the customer. The customer must be cautioned that such stones are vulnerable to breakage during removal and that this risk is to the customer’s account.
4) The piece must only be accepted if accompanied by the original Cash Memo and/or guarantee certificate. Exceptions may be made by the Boutique Manager at his/her discretion in the case of known customers and products, and should be reported to the Regional Business Manager. In the event that the customer is unable to produce these documents, then the Boutique Manager may accept such pieces for validation via the factory or may accept the exchange under the terms of the General Exchange Policy (GEP). 
5) A valuation certificate cum acknowledgement form & Customer Declaration form signed by customer is to be filled out for all pieces accepted for exchange.

Documents: Tanishq Exchange Form (TEF) - System generated:
1 st copy : Stapled to Cash Memo (File Copy) of new product purchased.
2 nd copy : Accompanies product when it is finally returned to the Quality Assurance Department, Hosur

Document: Tanishq Customer Declaration form:
1 st copy : Along with cash memo copy & credit note copy at the boutique.

6) Should the boutique find it difficult to value the piece, doubts the authenticity of the piece, the piece should be sent to Jewellery factory, Hosur to the attention of Executive - Quality Assurance under a Service Return Note, for verification and valuation. The piece must be accompanied by the 2nd Copy of the TEF. The Quality Assurance office will return the piece with valuation within 7 working days of receipt together with the 2nd copy of the TEF (mainly for studded)
7) As per the revised Credit note policy issued from January 2011 onwards, the boutique shall not issue to customer open Credit note, but ensure that the TEP credit note is adjusted against same customer invoice on same day; For this purpose, the following steps are recommended to be followed : 

a. If Customer wants to do TEP then he has to first select a new product to be purchased for equivalent approximate value of TEP; For this purpose , boutique shall inform the tentative value of the TEP credit note ;

b. Once the products are selected by customer , the boutique shall get the TEP declaration form signed by customer , in prescribed format ; This form has to be attached to the Credit note generated on TEP and all these documents have to be attached to Invoice (boutique copy) 

c. TEP credit note shall be generated as per Commercial norms / SOP and the same shall be fully adjusted on the same day against an invoice/customer order/advance order. If customer is not able to select any product at the boutique on same date, then he has to mandatorily place a customer order for full TEP credit note value;

d. Once the TEP credit note is generated, the customer shall sign on same accepting the valuation; This Credit note shall be verified again when the customer comes back for collecting the product on Customer order (in case not fully redeemed same date)

e. In no case, name change of credit note vs. Invoice name will be allowed unless authorized in writing by customer, on the consent letter;

8) Customers who want to exchange their Tanishq products for a cash refund: 

This may be permitted by the Boutique Manager, subject to other terms and conditions of TEP and for Tanishq & Gold plus products mentioned in 9(c). The general terms and conditions of this policy will apply subject to an additional cash deduction of 10% for studded products & loose stones and 3% for all other product categories from the total credit note value arrived at under TEF terms. Such cases should also be brought to the attention of Regional Commercial Department. However the TEF forms need to be filled. Against the column for exchange value/new cash memo no. “CASH REFUNDED” should be mentioned. You can now pay customers up to Rs 20,000 on-the-spot (from your collections) and promise that cheques for larger amounts will be given within 7 working days. Please also explain to customers that amounts larger than Rs 20,000 cannot be given in cash because of IT rules. 

There could be instances when the Boutique Manager has advised to refund, but there is inadequate cash at the boutique. In such an eventuality, the customer may be requested to return at such time the accumulated sales collections may be used for the purpose of the refund.

9) The commercial terms governing Tanishq Exchange Policy are as follows:

(a) Tanishq products of 24kt, 22kt, 18kt, 14kt are accepted for exchange at any time. But the following products are excluded from the TEP scheme.

- Silver products/wares, Jewellery watches / Nebulla watches and export products (9kt, 10kt products), Diamond loose Solitaire & solitaire products of 2 carat and above - No TEP

(b) Zoya products can also be accepted for exchange in Tanishq boutique. No cash refund allowed for Zoya products. 

(c) Coin, Plain gold & studded jewellery of Gold plus products can also be accepted for exchange after ensuring the authenticity of Gold plus mark. Cash refund as per TEP terms allowed for the same. 

(d) In case the product was sold under discount scheme, the discount amount needs to be net off first (recovered) and TEP policy to be applied. 

(f) In case of accepted exchange, deductions will be made as per the following chart:

Gold: 

On net gold weight valued at the selling rate of gold on the day of exchange 

Stones:

On selling price of stones prevailing on the day of exchange, less: 
 

(i) On Diamonds / solitaire 0% (For 2ct & above No exchange)
(ii) Invisible set diamonds 25%
(iii) Emeralds, Rubies and Sapphires 0% (product having bill of material)
(iv) Other Stones including Pearls 0% (product having bill of material)



Note: Loose Solitaire / Solitaire product of 2ct & above bought by customer before 6th Dec 2012 will have Zero percentage deduction on exchange

Color stones having bill of material will have Zero percentage deduction on exchange


Requirement of original bill / guarantee card continues for all TEP transactions. In exceptional cases, if bill / authenticity card is not available with the customer and the boutique strongly feels the TEP required to be entertained, an additional deduction of 5% on Gold studded products and 10% on high value studded products (products value more than 2 lakhs ) to be applied.

Important:,

Weight of gold: 

- 18K and 22K non-studded pieces to be physically weighed to an accuracy of 2 decimal places. 

- Studded 22K pieces to be physically weighed and weight of stone deducted as per the system/hard copy of the factor master/engraved in the product. If this is not available at the boutique then the Net weight can be taken from the customer enquiry screen 

- Studded 18K pieces: Weight of gold as per master list at the showroom or from the customer enquiry screen. 

Rate of Gold:
- Selling rate for the day on the day of exchange Stone 

Carats:
- 22kt / 18kt / 14kt products : As per the boutique Poss. system 

- Should specifications not exist for a product, please consult the DISCONTINUED PRODUCTS PRICE LISTS and give credit for 70% of the revised UCP for an undamaged piece.

(g) In case of platinum products exchange, deductions will be made as per the following:

1. Standard deduction of 30% on the prevailing UCP value on all platinum products, except solitaire set Products.
2. Standard deduction of 10% on the prevailing UCP value on solitaire set platinum products.

(h) In case of kundan / Mangalsutra / fancy stone products, exchange will be made based on net gold Weight, valued at the selling rate of gold on the day of exchange and no exchange value for stones. For kundan & Mangal sutra products net weights were engraved on product. In case of weight not engraved, net weight after melting / hammering can be taken. 

(i) In case of open polki products, the standard deduction will be made as per the following: 

1. For stones Zero % deduction on exchange.
2. For gold no deduction. Net gold weight to be valued at prevailing gold rate.

(j) In case of kundan polki products, the standard deduction will be made as per the following:

1. Standard deduction of 10% on the prevailing stone charges i.e., F1
2. For gold no deduction. Net gold weight to be valued at prevailing gold rate. 

(k) In case of Victorian collection products exchange, deductions will be made as per below 

1. Standard deduction of 50% on the prevailing UCP value of product.

(l) In case of studded UCP products (like electro formed products) exchange, deductions will be made as per the following: 

1. Standard deduction of 50% on the prevailing UCP value of product. 


(For S.Nos g & i to l, the calculation to be made manually and entered into the system.)


10) Credit Note: In case of Level 3 Btq's cheques are issued to the franchisees from Hosur Finance after the inwarding and revaluation of material.

In case of Level 2 btq's , after inwarding and revaluation of the material , entries are being passed by Hosur finance for any debit or credit .The above debits / credits to the L2 btq's will be settled along with the management commission due to them by the concerned regional commercial departments.

Fraudulent Transactions

Titan reserves the right to recover the cost of goods, collection charges, damages caused to Titan and legal expenses from persons using the site fraudulently. Titan reserves the right to initiate legal proceedings against such persons for fraudulent use of the website and any other unlawful acts or acts or omissions in breach of these terms and conditions.

Disclaimer

All products and the information displayed on www.titan.co.in constitute an invitation to offer. Your order for purchase constitutes your offer which shall be subject to the terms and conditions as listed herein. We reserve the right to accept or reject your offer in part or in full. Our acceptance of your order will take place upon the dispatch of the product(s) ordered. Dispatch of product(s) ordered, may or may not happen at the same time. In such a scenario, that portion of the order which has been dispatched will be deemed to have been accepted by us and the balance would continue to be an offer to us and we reserve the right to either accept or reject the balance offer.

No act or omission of Titan prior to the actual dispatch of the product(s) ordered will constitute acceptance of your offer. If you have provided us with your email address, we will notify you by email as soon as possible to confirm receipt of your order and confirm dispatch and therefore, acceptance of the order thereafter.

We have made every effort to display the colours and sizes of our products that appear on our website as accurately as possible. However, as the actual colours you see will depend on your monitor. We cannot guarantee that your monitor’s display of any colour will accurately reflect the colour of the product on delivery. Packaging of the product may vary from that displayed on the website.

Website Content

Titan owns the copyright to all the contents of this website, including images. All trademarks and other intellectual property are owned or licensed to us (unless otherwise specified).

You shall not copy, reproduce, distribute, republish, download, display, post or transmit any part of the website without the written consent from us. You may print or download any pages for your own personal and non-commercial use only. If you have any doubts about what you can do, please email us at ecomsupport@titan.co.in or call us on our toll free number 1800-108-1100, while our website is accurate as possible, we cannot accept responsibility for any inaccuracies or errors beyond our reasonable control. We cannot guarantee that coloured images will be rendered correctly on different computer monitors.

External Material

You shall not use the website in any way that will damage it or interrupt its provision. You shall not use the website to transmit or post any computer viruses.

We cannot guarantee that the website is free from computer viruses, and you should take your own precautions in this respect.

We will try to make sure that the website is always available. However, this is not always possible, and we are not liable if the website is unavailable.

Links

The website may contain links to other websites; these external websites are not under our control. We cannot be held responsible for such websites and cannot make any warrantees about them. We provide these links because we think they might interest you, but we do not monitor or endorse these websites.

Liability

We take no responsibility for any loss or damage suffered as a result of our “order online” service or goods supplied using the same, except as required by law, even if we could have foreseen the loss, or the possibility of it was brought to our attention.

NOTE: In case of orders being shipped outside India, we don’t provide any guaranty/warranty on any product, we only provide the certificate of authenticity which authenticate that the product delivered to the customer is 100% genuine. However customer can avail the services in the countries where TITAN Company’s service centres are available.

Any product you buy from our website is completely at your discretion and you accept that you place the order only after thoroughly enquiring about the product and being completely acquainted about the product, its features, characteristics, usage etc. Titan is not liable for any kind of damages or losses whatsoever suffered by the customers due to the use of the product. This is applicable for both domestic and international orders.

Changes to the Site Disclaimer

We reserve the right to change the site disclaimer from time to time. If this happens, we will notify you by posting the updated site disclaimer on the website. If you do not wish to be governed by the revised site disclaimer, we request you to refrain from using the website.

This site disclaimer is governed by the laws of India and you and we agree to use the courts of Bangalore jurisdiction if there is any dispute between us.

If any part of this site disclaimer is found to be invalid by law, the rest of them remain valid and enforceable.

Shipping Policy

Shipping Destinations

In India, Titan serves to selected cities. Please check if we deliver to your pincode in shopping cart checkout page. If there is no courier service available in your area, we do apologize for the inconvenience caused.

We also provide international delivery to the following countries: 
Australia 
Singapore 
UAE 
UK 
USA

NOTE: At present, we do not have the option to deliver a single order to multiple destinations. You will need to place different orders for shipment to multiple destinations.

Shipping & Handling Charges:

Domestic Order: We provide free shipping within India.

International Order: In case of order which is to be shipped outside India customer has to bear the shipping & handling charges plus any duty as applicable at the destination.

Custom Clearance

All shipments of Jewellery exported from India need to be cleared by the Indian Customs office. Products along with their complete documentation are filed with the authorized officer of the Indian Customs office for inspection, examination and assessment and only then delivered to your shipping address. Hence, please ignore the message on the package section which mentions: Please do not accept if the package is received in Open/ Tampered condition. You will find the package sealed with a label saying Opened for Customs.

Shipping Partner

Our domestic logistic partner is Blue Dart and Delhivery.

Our international logistic partner is UPS.

NOTE:In case of International order, customer has to pay the shipping charges at the time of placing the order. Also, custom duty & taxes levied by destination country has to be borne by the customer and needs to be paid to the logistic partner at the time of delivery. Please note that all consignments are on Delivery Duty Unpaid (DDU) basis.

Track Order:

All registered customers have the option to track their orders by clicking on Track Order option

Time to Deliver:

The time taken for delivery tends to vary according to the destination; however, we make our best efforts to ensure that the order is delivered on time.

Delivery Time for Domestic Orders

The product is delivered within 5-7 working days in India from the day of order confirmation, provided such delivery is not delayed by any governmental authority or any other entity acting on behalf of the government or acting as per the directions of the government. In the unlikely event that we fail to deliver your order within the stipulated period, we shall cancel the order and notify you regarding the same. In such cases, the refund will be made directly to your account via the same mode through which the payment was made. We only partner with reputed courier agencies to ensure that the products reach you promptly and in perfect condition. We also ensure that the delivery is made to the recipient and thus require the identity proof for verification:

PLEASE NOTE:Recipient needs to produce any of the following government issued photo identity proof for receiving the delivery:

  • Pan card
  • Driving License
  • Passport
  • Voter identification card
  • Postal identification Card (Aadhar) 
     

Delivery Time for International Orders

The product is delivered within 7-21 working days outside India from the day of order confirmation, provided such delivery is not delayed by any governmental authority or any other entity acting on behalf of the government or acting as per the directions of the government. In the unlikely event that we fail to deliver your order within the stipulated period, we shall cancel the order and notify you regarding the same. In such cases, the refund will be made directly to your account via the same mode through which the payment was made. We only partner with reputed courier agencies to ensure that the products reach you promptly and in perfect condition. We also ensure that the delivery is made to the recipient and thus require the identity proof for verification:

PLEASE NOTE:Recipient needs to produce passport or driving license for receiving the delivery.
For any customer assistance, you can call on our toll-free number 1800-108-1100 or write to ecomsupport@titan.co.in

Transit Insurance

All goods will be fully insured by Titan Company Limited until they reach you, so your purchase is 100% safe.

Copyright & Trademark

Titan reserve all intellectual property rights in all text, programs, products, processes, technology, content and other materials, which appear on this website.

Access to this website does not authorize anyone to use any name, logo or mark in any manner.

All materials, including images, text, illustrations, designs, icons, photographs, programs, music clips or downloads, video clips and written and other materials that are part of this website (collectively content are intended solely for personal and non-commercial use. You may download or copy the contents and other materials displayed on the website for your personal use only. No right, title or interest in any downloaded materials or software is transferred to you as a result of any such downloading or copying. You will not reproduce (except as noted above), publish, transmit, distribute, display, modify, create derivative works from, sell or participate in any sale of or exploit in any way, in whole or in part, any of the contents of the website or any related software. All software used on this website is the property of Titan or its suppliers and they are protected by Indian and international copyright laws.

Force Majeure

We are not liable for any delay in the performance or non-performance of any of our obligations hereunder and shall not be liable for any loss or damages caused thereby where the same is occasioned by any cause whatsoever that is beyond our control including but not limited to an act of God, war, civil disturbance, governmental or parliamentary restrictions, prohibitions or enactments’ of any kind, import or export regulations, exchange control regulations or accident or non-availability/ delay in transport.

Termination

This user agreement is effective unless and until terminated by either you or Titan. You may terminate this user agreement at any time by informing us in writing through Indian postal services by registered/ speed post that you no longer wish to be associated with this website, provided that you discontinue any further use of this website.

Titan may terminate this user agreement at any time and may do so immediately without notice, and accordingly deny you access to this website. Such termination will be without any liability to Titan. Upon any termination of the user agreement by either you or Titan, you must promptly destroy all materials downloaded or otherwise obtained from this website, as well as all copies of such materials, whether made under the user agreement or otherwise. Titan's right to any comments shall survive any termination of this user agreement. Any such termination of this user agreement shall not cancel your obligation to pay for the product(s) already ordered from the website or affect any liability against you that may have arisen under the user agreement.

Governing Law And Jurisdiction

This user agreement shall be construed in accordance with the applicable laws of India. The courts at Bangalore shall alone have exclusive jurisdiction in any proceedings arising out of this user agreement.

Modification Of Terms And Conditions Of Service

Titan reserves the right at any time to modify the terms and conditions of this user agreement without any prior notification to you. Subsequent to any such modification of the user agreement, we will inform you of the modifications in the user agreement through e-mail at the address provided by you while registration on our website. You can access the latest version of the user agreement at any given time on titan.co.in You should regularly view the user agreement on titan.co.in . In the event the modified user agreement is not acceptable to you, you may undertake to discontinue using our service. However, if you continue to use our service you shall be deemed to have agreed and accepted to the modified terms and conditions and you undertake to abide by the modified terms and conditions and you undertake to abide by the modified user agreement.

Tanishq Gift Cards and Gift Vouchers T&C

Tanishq Gift Card is a sophisticated and attractive way to give your dear ones with precious jewellery without going wrong. This card can be loaded with a preferred value in any denomination between Rs.1, 000 and Rs. 1,00,000 with the multiple of Re. 1000.
The Tanishq Gift Card can be used multiple times until the value is depleted, or the card expires, whichever is earlier. Once the value of the card is used up, it cannot be reloaded. The card gets activated immediately on receiving the payment and is valid for use for a year from the date of activation. They can be redeemed at Tanishq Stores and on TITAN.CO.IN. In case, during a transaction, the bill amount is more than the remaining card value, the balance amount will have to borne by the customer. Stole or lost Tanishq Gift Cards will neither be replaced nor will the balance amount be refunded.
The Tanishq Gift Card cannot be redeemed for cash. The balance on the Tanishq Gift Card can be checked at any Tanishq Store. Alternatively, the customer can send an SMS to 57575577 by simply typing the 16 digit Card Number to know the Card Balance & Expiry date. 

No returns Accepted on Gift Vouchers or Gift Cards.

Make To Order Terms and Conditions
  • These products will be specifically sourced for you if you place an order and hence it takes a delivery time of 14-21 business days. 
  • There might be a small variation in the gold weight/stone weight between the product shown and actual product sourced.
  • In the event of a higher actual price, we will request you to pay the difference ( if the difference is less than 100 rupees, we will not ask you to pay the difference). In the event of a lower actual price, we will refund you the difference whatever it may be. 
  • Since these products are sourced, there may be a scenario of a product taking more time than the usual 14-21 business days. We will try our best to source and deliver within this period. 
  • While we will try our sincere best to source the product that you have selected, there may be a scenario where we are not able to do so. In that case, we will cancel your order and refund your money.
  • Since we are specifically sourcing the product for you hence we will not be able to offer COD on this order. 
  • During any discount period, the discount computed while placing the order will be on the price shown on the site and if there is any deviation of the final weight / price of the product, the discount / other offers eligibility will be recomputed then and there depending on the offer structure determined by the company. 
US Open special Offer T&C
  • Purchase Rs 5000 and above and get the following offer : Customer who purchases more than INR 5000 amount gets 6 Free Tennis sessions at participating venues. Cities covered with Tennis sessions - Delhi NCR, Mumbai, Pune, Bangalore, Hyderabad, Chennai and Kolkata. 
  • For order locations where tennis subscription not applicable: 3 months of unlimited access to 1000s of magazines online subscription on Magzter The MRP is INR 1499
  • Offer applicable for completed orders only.
  • Offer applicable only on titan E-store.
  • Offer Valid till 3rd Sep 2017
ICICI everyday Delights Offer T&C

10% discount on min purchase value Of Rs 3000 or above limited to Rs 1000 on applying the promo code on the cart page.

  • The promo will be applicable only on Saturdays and Sundays as part of everyday delights Offer campaign by ICICI Bank
  • Promo code will be applicable site-wide for Titan E-store only.
  • Promo will be applicable on all products except Gold coins, Gift cards and Gift Vouchers
  • User must use ICICI prepaid Card ( debit or credit) to make the payment in order to avail full benefit o fthis offer
  • Promo code offer can be combined with any of the ongoing brand offers. However this will not be applicable on any other bank offers

To know more check the below link:

www.icicibank.com/everydaydelights 

Prepaid Card Offer T&C

10% discount on cart value Rs 3000 and above limited to Rs 1000 on payment using all bank credit/debit cards Vaild till : 22nd Oct 2017
Offer applicable site-wide but not applicable on Plain Gold Jewellery, Gold Coins, Gift cards and Gift Vouchers
User must choose from the Credit Card | Debit Card Payment option, only then the discount will be reflected.
Bank offer will not be applicable during flash Sales on Titan E-store as it cannot be combined with other promo offers.

Tanishq Anniversary Offer T&C

1 Gold Coin 0.2 grams 22 KT for every Plain Gold Jewellery purchase of 10 gm.
1 Gold coin 0.2 grams 22KT for every Gold Studded jewellery purchase of Rs 10,000.
1 Gold coin 0.2 grams 22KT for every Studded Color Stones jewellery purchase of Rs 30,000.
Customer can also avail Best Deal Discount on selected products and FOC coins qty will be calculated for Studded group Products..
FOC will be eligible Post Discount. FOC Coin offer is valid on Tanishq products only. .
This Special FOC gold coin offer valid from 8th-10th Dec 2017.

ICICI Debit/Credit card Offer T&C

10% discount on cart value Rs 3000 and above limited to Rs 1000 on payment using ICICI Bank Debit/Credit Cards 
Date: 5th April-30th June 2018
Offer applicable site-wide but not applicable on Plain Gold Jewellery, Eyewear, Gold Coins, Gift cards and Gift Vouchers 
Offer applicable for only ICICI credit card and Debit cards.
User must choose ICICI Bank from the Credit Card | Debit Card Payment option, only then the discount will be reflected.
Bank offer will not be applicable during flash Sales on Titan E-store as it cannot be combined with other promo offers.

PAYTM T&C

Shop for Min. Rs. 1,499 & Get Rs. 500 Cashback

OFFER 1 - PAYTM MALL

TERMS & CONDITIONS:

  • User needs to transact on third party online merchant platform via Paytm Wallet, to get a voucher valid on shopping of products on Paytm marketplace.
  • Paytm Marketplace vouchers are valid on Shopping categories of Fashion and Electronics, excluding Daily Needs (FMCG), available on Paytm Mall App only.
  • To avail the Rs. 500 cashback on your shopping on Paytm Marketplace, please apply promocode PAYTMMALL500 after 24 hours of successful merchant order.
  • Shopping vouchers valid till 31st Mar 2018 only.
  • Applicable on a min. order value of Rs. 1,499 on Marketplace
  • One user can use the Voucher code only once, with max 3 items per order.
  • Cash back acquired from promo codes to be credited within 24 hours of your product being shipped

OFFER 2 - MOVIES OFFER

BUY 1 GET 1 FREE OFFER ON MOVIES TICKETS ON PAYTM

TERMS & CONDITIONS:

  • Use promocode ''TITAN50" to get 50% Cashback upto Rs. 100 on ticket price.
  • The offer is applicable only for customers transacting on TITAN via Paytm Wallet during the offer period.
  • The maximum Cashback amount that can be earned is Rs. 100.
  • If you book tickets for Rs 200, you will receive 50% cashback ie. Rs 100.
  • If you book tickets for Rs 300, you will receive Rs 100 cashback.
  • If you book tickets for Rs 400, you will receive Rs 100 cashback.
  • The offer is not applicable on cinemas which accept Advance tokens only (with Ticket Price to be paid at the counter).
  • This promocode is only applicable for booking movie tickets on paytm.com and Paytm App.
  • The promocode is valid on a minimum booking of two tickets.
  • Promocode can be used once per user during the offer period.

  •  

OFFER 3 FLIGHTS

TERMS & CONDITIONS:

  • Use promocode ''TITAN50.
  • 10% Cashback upto Rs 1000 on Paytm Flights booking
  • No Minimum Booking Value
  • Offer is valid for all users on flight ticket booking.
  • Cashback will be credited within 24 hours of the transaction.
  • To get cashback, the user needs to have a verified mobile number on Paytm.
  • Cancelled orders will not be eligible for cashback.
  • Paytm reserves its absolute right to withdraw and/or alter any terms and conditions of the offer at any time without prior notice.

 

Deadpool Watch Offer T&C

One movie ticket with each deadpool watch 
Movie voucher will be send through email 
Movie voucher will be send after 7-8 days of your purchase 
Offer start date 8th May

ICICI Bank Offer

Offer: 10% discount limited to Rs 1000 on purchase of Rs 1000 and above using ICICI Debit/Credit cards. T&C Apply
Terms:
10% discount on cart value Rs 3000 and above limited to Rs 1000 on payment using ICICI Bank Debit/Credit Cards
Date:5th April-30th June 2018
Offer applicable site-wide but not applicable on Plain Gold Jewellery, Eyewear, Gold Coins, Gift cards and Gift Vouchers 
Offer applicable for only ICICI credit card and Debit cards.
User must choose ICICI Bank from the Credit Card | Debit Card Payment option, only then the discount will be reflected.
Bank offer will not be applicable during flash Sales on Titan E-store as it cannot be combined with other promo offers.